Privacy Policy

Effective Date: July 1, 2025
Last Updated: July 1, 2025

TruePartnerAI (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our AI assistant services — including voice, chat, and CRM-integrated automation — provided through the TruePartnerAI platform.

1. Information We Collect

A. Information You Provide Directly

• Name, phone number, and email address

• Business name and contact details

• Chat and voice conversation transcripts

• Appointment details and booking preferences

• Forms or intake responses submitted through our platform

B. Information Collected Automatically

• IP address, device type, and browser metadata

• Timestamps of interactions

• Usage activity (e.g., pages visited, time on site)

C. Third-Party Data

• CRM data from integrated platforms

• Messaging platforms (e.g., SMS, Facebook Messenger, Instagram)

• Calendar tools (e.g., Google Calendar)

• External forms or lead sources

2. How We Use Your Information

We use your information to:

• Deliver AI-powered voice and chat assistance

• Schedule appointments and provide requested services

• Respond to customer questions and support requests

• Improve our AI assistant's accuracy and functionality

• Send service-related updates and notifications

• Maintain compliance with legal and industry standards

We may also use anonymized, aggregated data for internal analytics and system performance monitoring.

3. Sharing Your Information

We do not sell your personal data. We only share information with:

• Authorized personnel directly supporting your account

• Integrated platforms (e.g., CRM, calendars, messaging tools)

• Trusted service providers under strict data protection agreements

Technology Partners

TruePartnerAI is built on a private-label version of the GoHighLevel platform, which powers our backend CRM, calendar integrations, and communication workflows. GoHighLevel does not access your data for its own use and is contractually obligated to maintain strict confidentiality and data protection standards.

4. Data Storage & Security

We take your data seriously and implement the following security measures:

• Encrypted data transfer and storage

• Access control and role-based permissions

• Regular system updates and infrastructure audits

• Secure data centers hosted in the United States

We retain data only as long as necessary for service delivery, legal compliance, or customer support.

5. Your Rights & Choices

You have the right to:

• Access your personal data

• Request corrections or updates

• Request deletion of your data (subject to legal requirements)

• Opt out of marketing communications at any time by replying "STOP" to messages

To submit a privacy request, email us at: [email protected]

6. Compliance

TruePartnerAI complies with all applicable data protection laws, including:

• CCPA (California Consumer Privacy Act)

• GDPR (General Data Protection Regulation)

• HIPAA, when applicable (we support HIPAA compliance for healthcare clients)

• TCPA/A2P 10DLC guidelines for SMS and voice communications

7. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect data from minors. If we become aware that personal information from a child has been collected, we will delete it immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, we will revise the “Last Updated” date above and, when required, notify you of any material changes.